Section 1: About TrueMove
1. What is the goal of TrueMove?
TrueMove is a social platform designed for genuine connections. We are "free to say more than just hey." We allow users to show high intent through thoughtful notes and optional physical gifts.
2. Is TrueMove free to use?
Yes. Sending connection requests, thoughtful notes, and chatting is completely free. Sending a physical gift is an optional way to make a "True Move" when you are truly interested.
3. How is this different from other social apps?
We prioritize quality over quantity. Instead of endless scrolling, we focus on deliberate, thoughtful gestures that signal you are serious about connecting.
4. Do I have to send a gift to connect?
No. A sincere, well-written note is often just as powerful. Gifts are for when you want to make an exceptional gesture.
Section 2: Sending Gifts (Billing & Refunds)
5. If I send a gift, is the other person required to respond?
No. A gift is a gesture of appreciation, not a transaction. While it gives your request a longer window (30 days) for consideration, the recipient is always free to decline.
6. When am I charged for a gift?
You are charged immediately when you send the request. This secures the item and shows the recipient you are serious.
7. Can I cancel my gift request?
Yes! You can cancel your request for a full refund at any time before the recipient accepts it.
8. What happens if they decline my request or let it expire?
If your request is declined or expires (after 30 days) without being accepted, we automatically issue a full refund to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank.
9. Can I get a refund if they accept the gift but stop talking to me?
No. Once a gift is accepted by the recipient, the order is processed immediately and is Final Sale. We cannot offer refunds based on the outcome of your social connection.
10. Does the recipient see my billing address?
Never. Your billing and personal details are private. They only see your public profile.
11. Can I get a receipt for my purchase?
Yes. A receipt is automatically emailed to you by our payment processor as soon as your payment is processed.
Section 3: Receiving Gifts (Privacy & Logistics)
12. Do I have to provide my physical address?
Yes, but only if you decide to accept a gift. We need it to ship the item to you.
13. Is my address safe?
Yes. TrueMove acts as the blind intermediary. We never share your address, phone number, or email with the sender. They never know where you live.
14. What if I don't like the item they sent?
You have control! Before you claim the gift, you can use our "Pre-Claim Swap" feature to change the size, color, or swap it for a different item of equal or lesser value.
15. Can I return a gift after I receive it?
No. To keep our platform free and sustainable, all gifts are Final Sale once claimed.
16. What if the item arrives damaged or is the wrong size?
We will always make it right. If there is a defect, or if we sent the wrong item, please email support within 3 days for a free exchange.
17. How long does delivery take?
As we work with a curated network of suppliers, please allow up to 14 business days for delivery.
Section 4: Safety & Community
18. Does TrueMove conduct background checks?
No. We use secure verification methods (like Sign in with Apple) to ensure authenticity, but we do not conduct criminal background checks. Please always use caution and good judgment when interacting with others.
19. Can I block someone after accepting a gift?
For Safety: Yes. If a user makes you feel uncomfortable, unsafe, or pressured, you should block or report them immediately. Your safety always comes first.
For Integrity: If you simply aren't interested in the connection, we strongly encourage you to Decline the request instead. This ensures the sender gets a full refund. TrueMove is built on mutual respect—please accept gifts only when you are open to the connection.
20. What behavior gets a user banned?
We have zero tolerance for harassment, bullying, fake profiles, or pressuring others. Please read our Community Guidelines for details.
21. Why is my "Interested In" preference not on my profile?
We believe your personal preferences are private. We use this information strictly in the background to show you the right people, but we do not display it publicly on your profile.
Section 5: Account & Tech
22. How do I delete my account?
You can request account deletion in the Settings menu. Your account will be deactivated for 45 days (in case you change your mind) and then permanently deleted.
23. Why isn't my city listed?
We cover over 27,000 locations across the United States. If your specific town name does not appear in the list, please simply select the nearest city to you. This helps us show you relevant connections in your area.
24. Do you ship internationally?
Currently, TrueMove is available only in the United States. We only ship to valid addresses within the USA.
25. Can I send a gift to a P.O. Box?
To ensure successful delivery, we highly recommend using a standard physical street address. Some of our shipping partners cannot deliver to P.O. Boxes.
26. Is there an age limit for TrueMove?
Yes. You must be at least 18 years old to create an account. We are strictly for adults.
27. How do I contact Customer Support?
We are here to help! You can reach us anytime at support@truemove.app.