We are a community built on the belief that genuine connections start with genuine intent. We are "free to say more than just hey" because when someone truly moves you, you should be able to make a true move.
To ensure TrueMove remains a safe, respectful, and thoughtful place for everyone, all members must agree to these guidelines.
1. Authenticity & Respect
- Be Real: You must be who you say you are. We have a zero-tolerance policy for fake profiles, catfishing, or using photos that aren't yours.
- Be Kind: We do not tolerate harassment, bullying, hate speech, or any behavior that makes another member feel unsafe.
- Put in Effort: TrueMove is a two-way street. We value thoughtful profiles. Members with empty bios or low-effort profiles may have limited visibility. Show us who you really are.
2. The Sender's Pledge (Making a True Move)
Making a move with a gift or a thoughtful note is a powerful signal, but it must be done with the right mindset.
- Gifts are Gestures, Not Transactions: If you choose to send a gift, remember it is an act of appreciation, not a purchase. You are not buying someone's time, attention, or affection.
- Never Feel Pressured: Gifting must always be voluntary. If another user ever pressures, forces, or attempts to coerce you into sending a gift, do not send it. Report them immediately.
- Respect the Outcome: High intent does not guarantee a connection, a reply, or a friendship. The recipient is free to decline your request, whether it includes a gift or just a note. You must respect their decision without complaint.
- No Pressure: You must never pressure, harass, or message a user asking about a gift you sent. If a request expires or is declined, move on with grace.
- Know the Rules: By sending a gift, you acknowledge that accepted gifts are Final Sale.
- For details on refunds and cancellations, please read our Gifting, Exchange & Refund Policy.
3. The Recipient's Bill of Rights (The Grace of Receiving)
It is a huge compliment to know you've truly moved someone. You should enjoy that feeling without burden.
- Zero Obligation: You are never obligated to connect, chat with, or meet a user, even if you accept their gift.
- Accept Guilt-Free: You are free to accept a gift simply as the kind compliment it is. You are also free to politely decline any request. The choice is 100% yours.
- Safety First: If any user makes you feel pressured or "owed" because of a gift, report them immediately. This is a violation of our core values.
- Your Choice, Your Gift: You have the right to customize or swap your gift before claiming it.
- For details on swapping items and exchanges, please read our Gifting, Exchange & Refund Policy.
4. Privacy & Logistics
- Your Private Details are Safe: Senders never see your shipping address, phone number, or email. TrueMove acts as the secure intermediary for all deliveries. Your private contact details are used solely for shipping and are never shared with the sender.
- Shipping Times: We partner with curated brands to fulfill gifts. Please allow up to 14 business days for delivery.